Shipping & Returns Policy
Last updated: October 24, 2026
At Pakistan Knives & Swords, we take pride in crafting custom-made knives, swords, and other handcrafted products according to our customers’ unique specifications.
We are committed to providing a transparent, reliable, and professional experience from the moment your order is confirmed until it reaches your doorstep.
1. Worldwide Shipping
We offer international shipping through trusted and reputable shipping companies, including:
- DHL
- FedEx
- UPS
Our products are shipped via air freight, subject to carrier acceptance and applicable shipping regulations.
Shipping availability depends on the product type, destination country, and relevant import and export requirements.
2. Delivery times
Shipping usually takes 12 to 15 days from the day your finished order is approved and dispatched. Please keep in mind:
- This time doesn’t include the manufacturing period.
- Delivery can take longer depending on your location, customs clearance, and shipping conditions.
- Customs or the courier can occasionally delay international shipments.
Express shipping
If you need your order sooner, express shipping may be available at an extra cost. It depends on your destination, the product, and the carrier’s services. If you have a deadline, please contact us before you place your order.
3. Manufacturing Updates & Transparency
At Pakistan Knives & Swords, we believe our customers should have complete visibility into the craftsmanship and progress of their orders.
Because our products are handcrafted and made according to individual requirements, we keep customers informed throughout production.
- During manufacturing: we send photos and videos so you can see your order being made.
- Before shipping: we send detailed photos and videos of the finished piece. You review them and confirm it matches the agreed specifications before we ship it.
That way you know exactly what has been made before it leaves our workshop.
4. Order tracking
As soon as your order ships, we’ll send you the courier’s name and your tracking number. You can follow your package and its estimated delivery date on the courier’s official website.
If you have any questions about tracking or shipping, our team is here to help.
5. Customs duties, taxes and import laws
Your country may charge customs duties, import taxes, handling fees, or other charges on international orders. Unless we’ve agreed otherwise, these are paid by you, the customer.
Important: laws on knives, swords and other bladed products differ from country to country, and sometimes between regions. Before you order, please check that you can legally import, own, and receive the product where you live.
All shipments follow the applicable laws, export requirements, and courier restrictions. We don’t ship to places where sending or importing the product is prohibited.
6. Returns and refunds
Every product is made to order
We make each piece for one customer, to their chosen blade design, dimensions, handle material, finish, engraving, and other details. For that reason, we don’t accept returns or give refunds because a customer no longer wants the product once production has started.
Please check your order specifications carefully before you confirm production.
Damaged, defective, or incorrect products
If your order arrives damaged, has a manufacturing defect, or is materially different from the specifications we agreed, please contact us promptly. Send your order details along with photos or videos of the problem.
We’ll review the issue and work with you on an appropriate solution, in line with applicable law. Nothing in this policy limits any consumer rights that can’t legally be excluded.
7. Damage in transit and delivery problems
We pack every order securely for international transport. If your package arrives visibly damaged, take photos or a video of the packaging and the product, and contact us as soon as you reasonably can.
If your shipment is delayed, lost, or held up by customs or delivery problems, we’ll help you contact the courier and look into it. How it’s resolved depends on the circumstances, the shipping terms, the carrier’s conditions, and the applicable law.
8. Support until your order arrives
We stay in touch with you from the first update until your order is delivered. That includes:
- photos and videos of your order while it’s being made
- photos and videos of the finished product before it ships
- help arranging shipping
- your tracking number once it’s dispatched
- answers to any shipping or delivery questions
9. Contact us
Have a question about your order, shipping, delivery, or returns? Get in touch with our team.
Pakistan Knives & Swords
WhatsApp: +92 342 1681464
Email: info@pakistanknivesswords.com